@font-face{font-family:Lexend;src:url(/fonts/LexendDeca-Light.ttf)format("truetype");font-weight:300 600;font-display:swap}:root{--canvas:#f5f6f8;--surface:#fff;--ink:#202830;--muted:#586473;--line:#dfe4ea;--accent:#c7511f;--accent-hover:#ac4016;--accent-soft:#fff0e7;--green:#237858;--green-soft:#eaf5ee;--red:#b33c45;--red-soft:#fceff0;--radius:14px}*{box-sizing:border-box}body{background:var(--canvas);color:var(--ink);margin:0;font:400 14px/1.55 Lexend,system-ui,sans-serif}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}a,button{color:inherit}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline-offset:3px;outline:3px solid #c7511f}h1,h2,h3,p{margin:0}h1{letter-spacing:-.035em;text-wrap:balance;font-size:28px;font-weight:500;line-height:1.3}h2{letter-spacing:-.02em;font-size:17px;font-weight:500;line-height:1.4}h3{font-size:15px;font-weight:500}strong{font-weight:500}svg{flex-shrink:0}input,select,textarea{width:100%;color:var(--ink);background:#fff;border:1px solid #cbd3dc;border-radius:9px;min-width:0;padding:11px 12px;line-height:1.4}input::placeholder,textarea::placeholder{color:#677484}textarea{resize:vertical}label{margin-bottom:7px;font-size:12px;font-weight:500;display:block}select{min-height:42px}input[type=range]{accent-color:var(--accent);border:0;padding:0}input[type=checkbox]{width:17px;height:17px;accent-color:var(--accent);padding:0}.button{white-space:nowrap;border:1px solid #0000;border-radius:9px;justify-content:center;align-items:center;gap:9px;min-height:43px;padding:11px 17px;font-size:13px;font-weight:500;text-decoration:none;transition:background .16s,color .16s,border-color .16s;display:inline-flex}.button.primary{background:var(--accent);color:#fff}.button.primary:hover:not(:disabled){background:var(--accent-hover)}.button.secondary{background:#fff;border-color:#cfd6de}.button.secondary:hover:not(:disabled){background:#f2f4f7}.button.danger{background:var(--red);color:#fff}.button.danger:hover{background:#96323a}.button.danger-soft{background:var(--red-soft);color:#9e303b}.button.success-button{background:var(--green);color:#fff}.button.success-button:hover{background:#1b6348}.button.wide{width:100%}.text-button{color:var(--muted);background:0 0;border:0;justify-content:center;align-items:center;gap:7px;padding:5px 0;font-size:12px;text-decoration:none;display:inline-flex}.text-button:hover{color:var(--accent)}.text-button.compact{margin-left:auto}.icon-button{border:1px solid var(--line);background:#fff;border-radius:50%;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.icon-button:hover{background:#f1f3f6}.icon-button.toggled{background:var(--red-soft);color:var(--red);border-color:var(--red)}.muted{color:var(--muted)}.small{font-size:12px}.fine-print{color:var(--muted);font-size:11px;line-height:1.7}.tag{background:var(--accent-soft);color:#9c3c14;white-space:nowrap;border-radius:6px;align-items:center;gap:6px;padding:6px 8px;font-size:10px;font-weight:500;line-height:1.4;display:inline-flex}.tag.subtle{color:#4d5a69;background:#edf0f4}.tag.success{background:var(--green-soft);color:#1c6549}.context-label{color:var(--muted);align-items:center;gap:8px;font-size:11px;font-weight:500;display:flex}.status-dot{background:var(--green);border-radius:50%;flex-shrink:0;width:6px;height:6px;display:inline-block}.status-dot.neutral{background:#8090a0}.success-text{color:var(--green)}.error-text{color:var(--red);font-size:12px}.notice{color:#75491f;background:#fff9f1;border:1px solid #e8d2bc;border-radius:12px;align-items:center;gap:13px;margin-bottom:24px;padding:18px 20px;display:flex}.notice strong{font-size:13px}.notice p{margin-top:3px;font-size:12px;line-height:1.6}.notice>.tag{margin-left:auto}.notice.error{background:var(--red-soft);color:#96343e;border-color:#e6bec3}.notice.success{background:var(--green-soft);color:#1c6549;border-color:#b9d9c8}.notice h3{align-items:center;gap:8px;display:flex}.notice-icon{background:#ffedd7;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;display:flex}.logo{letter-spacing:-.04em;align-items:center;gap:9px;font-size:17px;font-weight:500;line-height:1.25;display:flex}.logo-mark{background:var(--accent);color:#fff;border-radius:11px;justify-content:center;align-items:center;width:38px;height:38px;display:flex}.logo-light{font-weight:300}.logo small{color:var(--muted);letter-spacing:0;margin-top:1px;font-size:8px;line-height:1.8;display:block}.app-shell{grid-template-columns:228px minmax(0,1fr);min-height:100dvh;display:grid}.sidebar{border-right:1px solid var(--line);z-index:5;background:#fff;flex-direction:column;width:228px;padding:30px 19px 20px;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar .logo{margin:0 6px 45px}.nav-caption{color:var(--muted);padding:0 13px 12px;font-size:10px}.nav-item{color:#5b6878;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:11px;width:100%;margin:3px 0;padding:12px 13px;font-size:12px;display:flex}.nav-item:hover{background:#f4f6f8}.nav-item.selected{background:var(--accent-soft);color:#aa441b;font-weight:500}.sidebar-bottom{margin-top:auto}.demo-disclaimer{color:var(--muted);align-items:flex-start;gap:9px;padding:17px 10px 25px;display:flex}.demo-disclaimer strong{color:var(--ink);font-size:10px}.demo-disclaimer p{margin-top:5px;font-size:10px;line-height:1.7}.app-main{grid-column:2;min-width:0}.topbar{border-bottom:1px solid var(--line);height:73px;color:var(--muted);background:#fff;justify-content:space-between;align-items:center;gap:20px;padding:0 34px;font-size:11px;display:flex}.topbar strong{color:var(--ink);font-weight:400}.breadcrumb-divider{color:#a4afbb;margin:0 12px}.topbar-right{align-items:center;gap:18px;display:flex}.agent-badge{align-items:center;gap:7px;font-size:10px;display:flex}.agent-avatar{background:#eaf0f3;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;font-size:10px;font-weight:500;display:flex}.workspace{max-width:1480px;margin:auto;padding:34px}.page-heading{justify-content:space-between;align-items:center;gap:22px;margin-bottom:28px;display:flex}.page-heading h1{margin:6px 0 9px}.page-heading p:not(.context-label){color:var(--muted);font-size:12px;line-height:1.6}.panel{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);overflow:hidden}.panel-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:14px;padding:21px 23px;display:flex}.panel-heading h2{align-items:center;gap:8px;font-size:14px;display:flex}.panel-heading .muted{font-size:10px}.panel-heading p{color:var(--muted);margin-top:5px;font-size:11px}.section-heading{justify-content:space-between;align-items:center;margin-bottom:15px;display:flex}.section-heading h2{font-size:15px}.console-grid{grid-template-columns:minmax(0,1fr) 296px;gap:24px;display:grid}.call-stage{border:1px solid var(--line);border-radius:var(--radius);background:#fff;flex-direction:column;min-height:504px;display:flex;position:relative;overflow:hidden}.stage-top{justify-content:space-between;align-items:center;gap:10px;padding:23px;display:flex}.stage-top>.small{align-items:center;gap:5px;font-size:10px;display:flex}.call-centre{text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;padding:10px 24px 30px;display:flex}.call-avatar{color:#8595a3;background:#f0f3f6;border-radius:50%;justify-content:center;align-items:center;width:86px;height:86px;margin:0 0 20px;font-size:27px;font-weight:300;display:flex;position:relative}.call-avatar.ringing{background:var(--green-soft);color:var(--green)}.call-avatar.ringing:before,.call-avatar.ringing:after{content:"";border:1px solid #b4d9c5;border-radius:50%;animation:2.2s ease-out infinite ring;position:absolute;inset:-12px}.call-avatar.ringing:after{animation-delay:1.1s}.call-state{margin-bottom:8px;font-size:10px}.call-centre h2{letter-spacing:-.035em;font-size:24px;font-weight:400;line-height:1.4}.call-instruction{color:var(--muted);max-width:350px;margin-top:10px;font-size:12px;line-height:1.8}.phone-number{color:var(--muted);font-variant-numeric:tabular-nums;margin-top:7px;font-size:15px}.call-timer{font-variant-numeric:tabular-nums;letter-spacing:.05em;margin-top:15px;font-size:24px}.call-controls{justify-content:center;align-items:center;gap:12px;min-height:43px;margin-top:24px;display:flex}.call-controls .button{min-width:135px}.stage-footer{color:var(--muted);background:#fbfcfd;border-top:1px solid #eef0f3;justify-content:space-between;align-items:center;gap:8px;padding:15px 23px;font-size:10px;display:flex}.stage-footer>span{align-items:center;gap:6px;display:flex}.stage-footer .text-button{font-size:10px}.shift-sidebar{flex-direction:column;gap:22px;display:flex}.guide-panel .panel-heading{padding:19px}.call-flow{margin:0;padding:23px 19px 5px;list-style:none}.call-flow li{align-items:flex-start;gap:12px;margin-bottom:25px;display:flex;position:relative}.call-flow li>span{color:#6e7d8b;background:#f1f4f7;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;display:flex}.call-flow li strong{font-size:11px}.call-flow li p{color:var(--muted);margin-top:4px;font-size:10px;line-height:1.75}.audio-settings{padding:0 4px}.audio-settings h2{align-items:center;gap:8px;margin:0 0 18px;font-size:12px;display:flex}.audio-settings label{color:var(--muted);justify-content:space-between;margin-top:14px;font-size:10px;display:flex}.audio-settings select{min-height:39px;padding:9px;font-size:11px}.volume-row{color:var(--muted);align-items:center;gap:11px;display:flex}.audio-settings .fine-print{margin-top:12px;font-size:9px}.waiting-indicator{gap:6px;padding:15px;display:flex}.waiting-indicator span{background:#b2bdc9;border-radius:50%;width:6px;height:6px;animation:1.4s infinite wait}.waiting-indicator span:nth-child(2){animation-delay:.2s}.waiting-indicator span:nth-child(3){animation-delay:.4s}.voice-bars{align-items:center;gap:3px;height:40px;margin-top:12px;display:flex}.voice-bars span{background:#4d9375;border-radius:2px;width:3px;transition:transform .1s}.history-section{margin-top:32px}.history-empty{border:1px solid var(--line);color:#8a97a4;background:#fff;border-radius:12px;align-items:center;gap:17px;padding:23px;display:flex}.history-empty strong{color:var(--muted);font-size:12px}.history-empty p{color:var(--muted);margin-top:4px;font-size:10px}.history-table{border:1px solid var(--line);background:#fff;border-radius:12px;overflow:hidden}.history-header,.history-row{grid-template-columns:minmax(180px,2fr) .7fr 1.1fr .6fr 18px;align-items:center;gap:15px;padding:14px 22px;display:grid}.history-header{color:var(--muted);border-bottom:1px solid var(--line);background:#fbfcfd;font-size:10px}.history-row{text-align:left;background:#fff;border:0;border-bottom:1px solid #edf0f3;width:100%;font-size:11px}.history-row:hover{background:#fafbfc}.history-row:last-child{border-bottom:0}.history-person{align-items:center;gap:10px;min-width:0;display:flex}.history-person small{color:var(--muted);margin-top:3px;font-size:9px;display:block}.avatar-small{background:#edf1f5;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:10px;display:flex}.wrapup-panel{margin-top:24px}.wrapup-panel form{padding:23px}.wrapup-fields{grid-template-columns:2fr 1fr;gap:24px;display:grid}.wrapup-fields .button{margin-top:22px}.live-captions{margin-top:24px}.live-captions>p{margin:14px 22px;font-size:12px}.live-captions>p strong{min-width:70px;color:var(--muted);font-size:10px;display:inline-block}.loading-view{gap:20px;padding:60px;display:grid}.skeleton{background:#e6eaf0;border-radius:9px;animation:1.5s infinite wait;display:block}.skeleton.heading{width:240px;height:30px}.skeleton.block{width:100%;height:320px}.skeleton.line{width:60%;height:20px}.login-layout{grid-template-columns:1fr 1fr;min-height:100dvh;display:grid}.login-story{background:#f0f2f4;flex-direction:column;justify-content:space-between;gap:50px;padding:55px 12%;display:flex}.login-story>.logo{margin-bottom:65px}.login-story h1{letter-spacing:-.04em;margin:18px 0;font-size:36px;font-weight:400;line-height:1.4}.login-story>div>p{max-width:385px;color:var(--muted);font-size:13px;line-height:1.9}.login-workflow{gap:18px;margin-top:38px;display:grid}.login-workflow span{align-items:center;gap:12px;font-size:12px;display:flex}.login-workflow svg{color:var(--accent)}.login-form-side{background:#fff;justify-content:center;align-items:center;padding:50px;display:flex}.login-form{width:100%;max-width:360px}.login-form h2{letter-spacing:-.035em;margin:18px 0 11px;font-size:25px;font-weight:400}.login-form>p{color:var(--muted);margin-bottom:32px;font-size:12px}.login-form>label{margin-top:32px}.password-input{position:relative}.password-input svg{color:#778594;position:absolute;top:13px;left:13px}.password-input input{padding-left:41px}.login-form>.button{margin-top:20px}.login-form>.error-text{color:var(--red);margin:12px 0 0}.login-note{color:var(--muted);align-items:flex-start;gap:11px;margin-top:25px;font-size:10px;line-height:1.8;display:flex}.login-note svg{color:#849184;margin-top:2px}.review-page>.text-button{margin-bottom:18px}.review-page>.page-heading{margin-bottom:22px}.review-pending{text-align:center;border:1px solid var(--line);background:#fff;border-radius:14px;margin-bottom:24px;padding:48px 25px}.review-pending>svg{color:var(--accent);margin-bottom:16px}.review-pending p{max-width:480px;color:var(--muted);margin:10px auto;font-size:12px}.score-overview{background:#f1f8f3;border:1px solid #c4ddcd;border-radius:14px;justify-content:space-between;align-items:center;gap:30px;margin-bottom:24px;padding:32px;display:flex}.score-overview.failed{background:#fff7f1;border-color:#eddbcd}.score-overview.incomplete{border-color:var(--line);background:#eef2f6}.score-overview h2{margin:9px 0;font-size:25px}.score-overview p{max-width:550px;color:var(--muted);font-size:12px;line-height:1.8}.score-value{letter-spacing:-.04em;text-align:center;min-width:130px;font-size:54px;font-weight:400;line-height:1}.score-value span{letter-spacing:0;color:var(--muted);margin-top:13px;font-size:10px;display:block}.review-columns{grid-template-columns:1.2fr 1fr;gap:24px;margin-bottom:24px;display:grid}.checklist{padding:22px}.checklist-item{gap:12px;margin-bottom:23px;display:flex}.checklist-item:last-child{margin-bottom:0}.checklist-item>svg{margin-top:2px}.checklist-item strong{font-size:12px}.checklist-item p{color:var(--muted);margin-top:6px;font-size:11px;line-height:1.8}.critical-label{color:#a2491e;background:#fff0e4;border-radius:4px;margin-left:7px;padding:3px 5px;font-size:9px}.category-list{padding:23px}.category{margin-bottom:22px}.category:last-child{margin-bottom:0}.category>div{justify-content:space-between;margin-bottom:8px;font-size:11px;display:flex}.category p{color:var(--muted);margin-top:5px;font-size:10px;line-height:1.8}progress{appearance:none;border:0;border-radius:5px;width:100%;height:5px;overflow:hidden}progress::-webkit-progress-bar{background:#e9edf1}progress::-webkit-progress-value{background:var(--accent)}progress::-moz-progress-bar{background:var(--accent)}.feedback-grid{grid-template-columns:1fr 1fr;gap:30px;margin:30px 0;display:grid}.feedback-grid h2{margin-bottom:15px;font-size:15px}.feedback-grid p{color:var(--muted);align-items:flex-start;gap:10px;margin:10px 0;font-size:12px;line-height:1.8;display:flex}.feedback-grid svg{color:var(--green);margin-top:3px}.transcript{padding:24px}.transcript-turn{grid-template-columns:100px minmax(0,1fr);gap:20px;margin-bottom:22px;display:grid}.transcript-turn>span{font-size:11px;font-weight:500}.transcript-turn time{color:var(--muted);font-variant-numeric:tabular-nums;margin-top:4px;font-size:9px;display:block}.transcript-turn p{border-bottom:1px solid #edf0f3;padding-bottom:18px;font-size:12px;line-height:1.9}.transcript-turn.employee>span{color:var(--accent)}.notes-review{margin-top:24px;padding:23px}.notes-review p{white-space:pre-wrap;color:var(--muted);margin-top:12px;font-size:12px}.review-page>.fine-print{margin-top:22px}.empty-inline{color:var(--muted);padding:30px 24px;font-size:12px}.crm-grid{grid-template-columns:300px minmax(0,1fr);align-items:start;gap:24px;display:grid}.customer-list{position:sticky;top:22px}.customer-list .panel-heading{padding:18px}.search-field{margin:17px;position:relative}.search-field>svg{color:#738293;position:absolute;top:13px;left:11px}.search-field input{padding-left:36px;font-size:11px}.customer-list-count{color:var(--muted);margin:17px 19px 12px;font-size:10px;display:block}.customer-button{text-align:left;background:#fff;border:0;border-top:1px solid #edf0f3;align-items:center;gap:11px;width:100%;padding:18px;display:flex}.customer-button:hover{background:#f7f9fb}.customer-button.selected{background:#fff5ee}.customer-button strong{font-size:11px}.customer-button small{color:var(--muted);margin-top:4px;font-size:9px;display:block}.customer-button>svg{color:#8f9aa6;margin-left:auto}.customer-detail{gap:22px;min-width:0;display:grid}.customer-identity{padding:26px}.identity-header{align-items:center;gap:15px;margin-bottom:25px;display:flex}.identity-avatar{color:#647586;background:#e9eef3;border-radius:50%;justify-content:center;align-items:center;width:54px;height:54px;font-size:20px;font-weight:300;display:flex}.identity-header h2{font-size:22px;font-weight:400}.identity-header p{color:var(--muted);margin-top:4px;font-size:11px}.identity-header>.tag{margin-left:auto}.contact-grid{grid-template-columns:1fr 1.4fr;gap:20px;display:grid}.contact-field span{color:var(--muted);align-items:center;gap:6px;margin-bottom:6px;font-size:10px;display:flex}.contact-field p{overflow-wrap:anywhere;font-size:12px}.contact-field.address{grid-column:1/-1}.verification-box{border-top:1px solid var(--line);background:#fbfcfd;padding:23px 25px}.verification-box h3{align-items:center;gap:8px;font-size:12px;display:flex}.verification-box>p{color:var(--muted);max-width:66ch;margin-top:7px;font-size:11px;line-height:1.8}.verification-options{flex-wrap:wrap;gap:17px;margin:19px 0;display:flex}.verification-options label{cursor:pointer;align-items:center;gap:8px;margin:0;font-size:11px;display:flex}.verification-box>.button{min-height:38px;font-size:11px}.order-summary{grid-template-columns:1fr 1fr;gap:22px;padding:23px;display:grid}.data-field span{color:var(--muted);margin-bottom:6px;font-size:10px;display:block}.data-field p{overflow-wrap:anywhere;font-size:12px;line-height:1.8}.order-items{border-collapse:collapse;width:100%;font-size:11px}.order-items th{text-align:left;color:var(--muted);border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#fbfcfd;padding:12px 23px;font-size:9px;font-weight:400}.order-items td{border-bottom:1px solid #edf0f3;padding:15px 23px}.order-items td:last-child{text-align:right;white-space:nowrap}.internal-note{color:#805020;background:#fff7ed;padding:16px 23px;font-size:11px;line-height:1.8}.internal-note strong{margin-bottom:4px;display:block}.resolution-actions{gap:15px;padding:23px;display:grid}.resolution-action{border-bottom:1px solid #edf0f3;justify-content:space-between;align-items:center;gap:18px;padding-bottom:16px;display:flex}.resolution-action:last-child{border:0;padding-bottom:0}.resolution-action strong{font-size:12px}.resolution-action p{color:var(--muted);margin-top:4px;font-size:10px;line-height:1.7}.resolution-action .button{min-height:36px;padding:9px 11px;font-size:10px}.action-form{border:1px solid var(--line);background:#f6f8fa;border-radius:10px;padding:18px}.action-form p{color:var(--muted);margin:8px 0 15px;font-size:11px}.action-form .actions-row{justify-content:flex-end;gap:12px;margin-top:14px;display:flex}.action-form .button{min-height:37px;font-size:11px}.action-timeline{margin:0;padding:23px;list-style:none}.action-timeline li{align-items:flex-start;gap:10px;padding-bottom:19px;display:flex}.action-timeline li:last-child{padding-bottom:0}.action-timeline li>svg{color:var(--green);margin-top:2px}.action-timeline p{font-size:11px;line-height:1.7}.action-timeline time{color:var(--muted);margin-top:4px;font-size:9px;display:block}.crm-empty{border:1px solid var(--line);text-align:center;background:#fff;border-radius:14px;flex-direction:column;justify-content:center;align-items:center;min-height:520px;padding:35px;display:flex}.crm-empty>svg{color:#8d9aa8;margin-bottom:20px}.crm-empty h2{font-size:21px;font-weight:400}.crm-empty p{color:var(--muted);max-width:300px;margin-top:10px;font-size:12px;line-height:1.9}.crm-empty kbd{font:inherit;color:var(--accent);margin-top:23px;font-size:11px}.connect-view{border:1px solid var(--line);text-align:center;background:#fff;border-radius:14px;max-width:500px;margin:20vh auto;padding:40px}.connect-view p{color:var(--muted);margin-top:15px;font-size:12px}@keyframes ring{0%{opacity:.8;transform:scale(.9)}to{opacity:0;transform:scale(1.35)}}@keyframes wait{0%,to{opacity:.35}50%{opacity:1}}@media (min-width:1600px){.workspace{padding-top:43px}.call-stage{min-height:560px}.call-centre{padding-top:22px;padding-bottom:40px}}@media (max-width:1200px){.app-shell{grid-template-columns:195px minmax(0,1fr)}.sidebar{width:195px;padding:25px 12px}.sidebar .logo{font-size:15px}.logo small{font-size:7px}.logo-mark{width:34px;height:34px}.workspace{padding:27px}.topbar{padding:0 27px}.console-grid{grid-template-columns:minmax(0,1fr) 260px;gap:18px}.crm-grid{grid-template-columns:260px minmax(0,1fr);gap:18px}.page-heading h1{font-size:24px}.contact-grid{grid-template-columns:1fr}.contact-field.address{grid-column:auto}.topbar-right{gap:12px}.agent-badge{display:none}}@media (max-width:1000px){.app-shell{grid-template-columns:72px minmax(0,1fr)}.sidebar{width:72px;padding:22px 9px}.sidebar .logo{justify-content:center;margin:0 0 38px}.sidebar .logo>span:not(.logo-mark),.nav-caption,.demo-disclaimer{display:none}.nav-item{justify-content:center;gap:0;padding:13px;font-size:0}.nav-item svg{width:21px;height:21px}.console-grid{grid-template-columns:minmax(0,1fr) 245px;gap:17px}.workspace{padding:25px}.topbar{height:64px;padding:0 25px}.crm-grid{grid-template-columns:235px minmax(0,1fr)}.resolution-action{flex-direction:column;align-items:flex-start;gap:10px}.identity-header h2{font-size:19px}.identity-header>.tag{display:none}.order-summary{grid-template-columns:1fr}.order-items td,.order-items th{padding-left:16px;padding-right:16px}.review-columns{grid-template-columns:1fr}}@media (max-width:800px){.console-grid{grid-template-columns:1fr}.shift-sidebar{grid-template-columns:1fr 1fr;gap:20px;display:grid}.call-stage{min-height:470px}.call-flow{padding:20px 17px 0}.call-flow li{margin-bottom:20px}.guide-panel .panel-heading{padding:17px}.guide-panel .panel-heading>.tag{display:none}.audio-settings{padding:20px 0}.page-heading{align-items:flex-start}.page-heading>.button{padding:10px;font-size:11px}.page-heading>.button>svg:first-child{display:none}.page-heading h1{font-size:22px}.crm-grid{grid-template-columns:1fr}.customer-list{position:static}.customer-list .panel-heading{display:none}.customer-list-count{margin:0 17px 13px}.customer-button{padding:13px 17px}.customer-list:has(.customer-button.selected) .customer-button:not(.selected){display:none}.customer-identity{padding:23px}.contact-grid{grid-template-columns:1fr 1fr}.contact-field.address{grid-column:1/-1}.resolution-action{flex-direction:row;align-items:center}.topbar-right>.tag{display:none}.login-story{padding:45px 10%}.login-story h1{font-size:29px}.login-form-side{padding:35px}.login-form h2{font-size:23px}.history-header,.history-row{grid-template-columns:minmax(150px,1fr) .9fr .5fr 15px;gap:10px;padding:14px 16px}.history-header>span:nth-child(2),.history-row>time{display:none}.wrapup-fields,.feedback-grid{grid-template-columns:1fr}.score-overview{gap:20px;padding:25px}.score-value{min-width:95px;font-size:43px}}@media (max-width:600px){.app-shell{display:block}.sidebar{display:none}.topbar{height:59px;padding:0 20px}.topbar>span{font-size:10px}.topbar-right{gap:0}.agent-avatar{width:28px;height:28px;font-size:9px}.workspace{padding:23px 18px 40px}.page-heading{flex-direction:column;gap:15px;margin-bottom:23px}.page-heading h1{font-size:23px}.page-heading>.button{font-size:12px}.page-heading>.button>svg:first-child{display:block}.notice{align-items:flex-start;gap:10px;padding:15px}.notice>.tag,.notice-icon{display:none}.notice strong{font-size:12px}.notice p{font-size:11px}.stage-top{padding:18px}.stage-top>.small{font-size:9px}.call-centre{padding:15px 20px 28px}.call-centre h2{font-size:23px}.call-stage{min-height:470px}.stage-footer{padding:13px 17px}.stage-footer>span{font-size:9px}.shift-sidebar{grid-template-columns:1fr}.guide-panel{display:none}.audio-settings{padding:5px 3px}.audio-settings h2{margin-bottom:12px}.audio-settings .fine-print{font-size:10px}.history-section{margin-top:26px}.history-row,.history-header{grid-template-columns:minmax(130px,1fr) 80px 38px 14px;gap:9px;padding:13px 12px}.history-row .tag{padding:5px;font-size:8px}.history-row .avatar-small{display:none}.history-person strong{font-size:10px}.history-person small{font-size:8px}.history-row>strong{font-size:10px}.history-empty{padding:20px}.history-empty strong{font-size:11px}.login-layout{grid-template-columns:1fr}.login-story{gap:25px;min-height:320px;padding:30px 28px}.login-story>.logo{margin:0}.login-story h1{margin:15px 0 10px;font-size:29px}.login-story>div>p{font-size:12px}.login-story>.fine-print,.login-workflow{display:none}.login-form-side{padding:35px 28px 45px}.login-form h2{font-size:23px}.login-form>p{margin-bottom:20px}.login-form>label{margin-top:23px}.contact-grid{grid-template-columns:1fr}.contact-field.address{grid-column:auto}.identity-header{margin-bottom:22px}.identity-header h2{font-size:21px}.order-summary,.verification-box{padding:20px}.verification-options{gap:15px}.verification-options label{font-size:10px}.resolution-action{flex-direction:column;align-items:flex-start}.resolution-actions{padding:20px}.order-items th,.order-items td{padding:12px 13px;font-size:10px}.order-items th:nth-child(2),.order-items td:nth-child(2){display:none}.score-overview{align-items:flex-start;gap:12px;padding:22px}.score-overview h2{font-size:21px}.score-value{min-width:75px;font-size:35px}.score-value span{font-size:9px}.transcript{padding:20px}.transcript-turn{grid-template-columns:1fr;gap:7px}.transcript-turn>span{justify-content:space-between;display:flex}.transcript-turn time{margin:0}.transcript-turn p{font-size:11px}.panel-heading{padding:19px}.panel-heading .muted{text-align:right;max-width:125px}.checklist,.category-list{padding:20px}.connect-view{margin:15vh 20px;padding:30px}.review-page>.page-heading{display:none}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}.mobile-nav{display:none}@media (max-width:600px){.mobile-nav{border-bottom:1px solid var(--line);background:#fff;gap:8px;padding:10px 18px;display:flex}.mobile-nav button{background:#f2f4f7;border:0;border-radius:7px;align-items:center;gap:7px;padding:8px 11px;font-size:10px;display:flex}.mobile-nav button.selected{background:var(--accent-soft);color:#aa441b}.mobile-nav button:last-child{margin-left:auto}}.critical-issues{display:block}.critical-issues h3{margin-bottom:12px}.critical-issues p+p{margin-top:10px}.mobile-item-status{display:none}.active-call-strip{background:#fff;border:1px solid #bfd8ca;border-radius:12px;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px;padding:16px 20px;display:flex}.active-call-strip>div{flex-wrap:wrap;align-items:center;gap:11px;display:flex}.active-call-strip strong{font-size:12px}.active-call-strip>div>span:not(.tag):not(.status-dot){color:var(--muted);font-size:11px}.active-call-strip .button{min-height:36px;padding:8px 12px;font-size:11px}.active-call-strip .icon-button{width:36px;height:36px}@media (max-width:800px){.active-call-strip{flex-direction:column;align-items:flex-start}}@media (max-width:600px){.mobile-item-status{color:var(--muted);margin-top:5px;font-size:9px;line-height:1.7;display:block}.active-call-strip{padding:15px}.active-call-strip .button{padding:8px 10px;font-size:10px}}.customer-notifications{z-index:80;gap:10px;width:min(360px,100vw - 32px);display:grid;position:fixed;bottom:24px;right:24px}.customer-notifications button{color:#fff;text-align:left;cursor:pointer;background:#202830;border:0;border-radius:12px;padding:16px 20px;box-shadow:0 8px 24px #20283022}.customer-notifications strong,.customer-notifications span{display:block}.customer-notifications span{margin-top:6px;line-height:1.5}.customer-documents{padding:24px}.customer-document{border-top:1px solid #dfe4ea;padding:18px 0}.customer-document>div{justify-content:space-between;gap:12px;display:flex}.document-progress{flex-wrap:wrap;gap:16px;margin:20px 0;padding:0;list-style:none;display:flex}.document-progress li{color:#586473;gap:4px;display:grid}.document-progress .done{color:#237858}.document-progress time{font-size:11px}.document-preview{border-top:1px solid #dfe4ea;padding:24px 0}.document-preview dl{grid-template-columns:90px 1fr;gap:10px;margin:24px 0;display:grid}.document-preview dd{overflow-wrap:anywhere;margin:0}.document-preview p{line-height:1.7}.simulated-signature{margin-top:24px;font-family:Georgia,serif;font-size:28px;font-style:italic}.activity-actor{color:#586473;margin-right:12px;font-size:12px;display:inline-block}.customer-action-error{color:#95343d;padding:16px 0}